Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges ?

Free shipping & handling on all products, excluding SPRI workout equipment.

Where is Family Fitness Located?

We are proudly located in Monroe Township in Central New Jersey, with full service capability.

Which payment methods are accepted in the Online Shop?

We accept major credit cards like VISA, MasterCard, American Express, PayPal, GPay, Apple Pay and more.

How long will delivery take?

This will depend on many factors such as the product, package that is chosen, weather, destination, and freight carrier schedule and your location, but under normal circumstance, orders will ship the same day to 48 hours later, and arrive in 3-5 days.

How secure is shopping in the Online Shop? Is my data protected?

All of data is protected via SSL connection.

What exactly happens after ordering?

After your order has been placed, our customer service team will process your order within a few hours at most and update you via email. At the same time, we will submit and then prepare your order for shipping too. Once your order has been shipped, you will receive all relevant tracking and freight information so you may track your package on it’s journey to you!

Do I receive an invoice for my order?

Yes, you will receive it via Email. If you have signed up on our website, then you can view all orders and their details in My Account page. All relevant shipping and tracking information will be sent as well.

Send us an email

    An email will be sent to you regarding updates.