Return Policy

Please email contactus@familyfitnessathome.com, or call 908-420-8415 immediately to discuss any returns or cancellations. We are available 7 days a week to answer your questions and provide first-class customer service. ​

All orders are protected by warranty for manufacturer defects. 

All orders will have a clear set of exchange and refund procedures that will be sent directly as needed in each circumstance. 

Your satisfaction is our #1 priority and we want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops with Family Fitness at Home receives the following guarantees:

  • full refund if you don’t receive your order
  • full or partial refund, or exchange if the item is not as described or damaged

All merchandise must be returned in its original condition meaning that the merchandise is unused and in original packaging if possible, and please include a copy of the purchase invoice.

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Shipping charges incurred for returns will be billed to the customer who placed the original order unless otherwise specified.

After 10 days from the date of Shipping, all sales are final.